Google Analytics help TLScontact to understand how visitors engage with their sites or apps. TLScontact New UKVI Visa Application Centre in Victoria. WHAT DO WE COLLECT? For more information about how long the Client keeps your personal data, please contact His Majestys Passport Office/UKVI. All such rights are reserved. 4.2 Payment data is encrypted before transfer and there are two protocols: For ecommerce card payments, a new authentication protocol is being introduced by the Card Schemes (Mastercard, Visa, American Express etc.) You are not permitted to use it without our approval. Be sure to complete the form in black ink and in capital letters. Please check the latest information on travel to England from another country during coronavirus (COVID-19) before applying for your visa. By continuing browsing the websites, you agree to provide consent to the use of cookies. Those works are protected by copyright laws and treaties around the world. We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and/or to provide you with the relevant services. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. 2.2. To protect our rights, users, systems, and services. DP@tlscontact.com You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Welcome to TLScontact UK in Nigeria. Please begin by selecting the country where you are applying from. to collect your passport or get our Express Courier Return service. Our site is directed to people residing in Nigeria. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: 3.2 Price of the service fee of HMPO/UKVI A valid e-mail address. Any indirect or consequential loss or damage. You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. Give instructions concerning the use of your data after your death the right to give us instructions concerning the use of your personal data after your death. visa application reception, data . If an external website requests personal data from you (e.g. If you wish to contact UK Visas & Immigration with a question about your visa application, you can do so by phone or email. Loss of profits, sales, business, or revenue; We may make changes to our site How we may use your personal information All e-mails from the system will be sent to this address. A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. TLScontact doesnt have neither any competence nor knowledge as to the carrying out of the DNA tests, required by HMPO, or the DNA tests results. Do not visit the Visa Application Centre until you have received this email. If you already have an account, please login here. Your partner in Nigeria for all your visa applications to. 2019 - 2023 TLScontact. 7.7 In particular, TLScontact shall have no liability for any delays, loss or damage to any application or to any passport or other documents, including the DNA sample/results or the biometric enrolment, caused by, or occurring whilst any application, passport or any other document is in the possession of, any third party postal or courier service, including transportation of applications, passports or any other documents between TLScontact and the UKVI/HMPO or between TLScontact and the accredited DNA testing laboratory or when being returned to the Customers address. Introduction created (including at the Customers request) for the purposes of providing or supplying the Services. These Terms of Service may be consulted on the Website at any time. We are not liable for business losses. Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. 3. Attention: Fraud Alert. If you order them for trading or reselling purposes, we will accept no liability for any lost profits, loss of business, business interruption or loss of business opportunity suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. Get in touch with our Feedback and complaints team: . 21. Your personal data (i.e. Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security; To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; Changes to the Terms of Service In case you decide to turn off cookies we have these helpful links below for you. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. When applying for a related service, your personal data will be sent to our Client and that acts as the data controller. These Terms of Service and the transactions resulting therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your Service order. 1.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? Ju jeni duke prdorur Internet Explorer pr t par faqen ton t internetit. twitter.com 21 Oct 2020 Update on UK Visa Application Centres: Our TLS contact Visa Application Centres in Nigeria are currently closed. Book an appointment for you to one of our TLScontact application centre; At TLScontact, we manage visa and consular services for government clients around the world. OVERSEAS TRANSFER OF YOUR PERSONAL DATA Is stored for only as long as required to process service; Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. Personal details: name, email address. 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: Contact Us - TLScontact VISA APPLICATION QUERIES If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we can help you as quickly as possible. UK in Nigeria on Twitter: "Update on UK Visa Application. Orders of Services placed via the Website will only be accepted if the Customer has previously agreed to abide by these Terms of Service. Legitimate TLScontact employees will never ask you to make payment via telephone or social media. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Immediate, temporary or permanent removal of any Contribution uploaded by you to our site; 6.2 Online purchase of Services from a TLScontact Centre located outside the European Union Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise. You must not establish a link to our site in any website that is not owned by you. Data protection Strictly Necessary Cookies WHAT DO WE COLLECT? Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. 5. Be likely to deceive any person; We amend these terms from time to time. 7.5 TLScontact shall also have no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. Do not rely on information on this site Our Privacy Notice; We may share personal data with third parties to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence. Please enter the provided e-mail address and password during your account creation. 1.3. Our Cookie Policy, which sets out information about the cookies on our site; Will be kept secure and confidential; 2.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? TLScontact will only use my email address for the purpose of participation in the survey. Learn more In case of material changes in these terms we will inform you by any appropriate means. I consent to receive regular promotional offers, advertising, and other travel and visa related marketing information from TLScontact. The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. Most of the time we do not maintain any personal data once the application/service process is over. 18. Rectify the right to inaccurate data rectified. Third parties place the following cookie on TLScontact websites. 3. These terms of use refer to the following additional terms, which also apply to your use of our site: You will be contacted by our Visa Application Centre when your passport is ready for collection. We cannot control or direct how your personal data is used after transferring it to His Majestys Passport Office/UKVI since it acts as the data controller. Will never be used for anything other than to process the requested service; For any question as to such fees please consult the following link. Disputes Any equipment or network or software owned or used by any third party. Any part of our site; 5. Before making the payment, you are advised to consult the bank that issued your payment card regarding any charges and interest you may incur by using this payment method. 6.1.2. TLScontact has neither HMPO or UKVI competences nor responsibility to make decisions about issuing or denying British passport or citizenship applications. For third party cookies, please refer to further information on Which cookies do third parties set via our websites? section above. 20. Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services (not related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. If you already have an account, please login here. We will never transfer your personal data in an unsafe or unsecure way. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: Where local regulations apply, you may also be required to provide evidence of Covid-19 test results or vaccination status. Our staff is not authorized to provide advice or comments on the regulations applicable to your applications/Services and TLScontact accepts no liability if such advice or information is given. You must not disclose it to any third party. Too busy to come to our centre during standard opening hours? in particular, we will not be liable for: If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. Will never be used for any marketing purpose by the third party. These terms of service (Terms of Service) apply to any and all services (referred to hereinafter as Services or Service) offered by TLScontact on behalf of HMPO or UKVI to persons (collectively referred to hereinafter as the Customer(s) or You) applying for a British passport, which could in certain cases be required to submit in addition a DNA test as per HMPO request or to persons applying for a British overseas citizenship requiring to submit their biometrics to TLScontact (scanned fingerprints, signature and photograph). You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 12. If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. We strongly recommend you read their privacy notices too (including the information provided in the application forms). This is further demonstration of our commitment to Nigeria, . Our websites also use Google Analytics, a service which transmits website traffic data to Google servers. 2019 - 2023 TLScontact. They can also be used to recognize a users device. Welcome to TLScontact UK in Nigeria. We recommend that you print a copy of these terms for future reference. Withdraw you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence; A Contribution must not: Carry out further verification procedures in relation to your application/service; 22. Please choose the Visa Application Centre where you would like to submit your application. Attn: Data Protection Office In the event of such a breach, your right to use our site will cease immediately. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. TLScontact aims to provide a first-class application experience. Please provide a valid email address in order to receive the confirmation mail from us. Please do not attend our centre until you have been invited to do so. Enable you to track the progress of your application/service; Restrict the right, in some cases, to restrict processing of your personal data. You must keep your account details safe In case you havent activated your account, thank you for clicking on the link sent to your mailbox. If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection by using our Binding Corporate rules or by entering into Standard Contractual Clauses approved by the European Commission with the data importers. Changes to this Cookies Policy Too busy to come to our centre during standard opening hours? The information collected by cookies on our websites is used for various purposes, including the following: TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. 12.2 You must ensure that the details provided by you on registration or at any time are correct and complete and inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively. We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. 17. If you do not agree to these terms, you must not use our site. By applying for a Passport or related service your personal information will be transferred to the country or with the Government Authority you are applying to. Which countrys laws apply to any disputes? Information communicated via the Website is processed in accordance with legal requirements regarding personal data protection and the information system used ensures optimal protection of this data. The processing times for any of your applications or of the DNA sample are estimates only. Uploading content to our site UK Visa Application Centre | TLScontact UK Visa Application Centre TLScontact is your partner for all your visa applications to the United Kingdom. Cancellation or suspension of your registration does not affect any statutory rights. The Customer is advised that: We invite you to read and acknowledge the information below. This new centre complements bigger locations for UKVI in Ikeja, Lagos and in the Nigerian capital Abuja and enhances the services available to TLScontact visa applicants in Nigeria. Third parties for legal reasons You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. Please choose the Visa Application Centre where you would like to submit your application. HOW DO WE COLLECT YOUR PERSONAL DATA? Assist you in your application/service; Any content you upload to our site will be considered non-confidential and non-proprietary. Our call centre is available from Monday to Friday from 08:00 - 15:30. Update to Settlement Visa Application Process. Complete your application form We will share personal data with third parties: In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; For more information, click here. We will never transfer your personal data in an unsafe or unsecure way. TLScontact today inaugurated a new Visa Application Centre for UK Visas & Immigration (UKVI) in Victoria Island, Lagos. Further information on current processing times for standard visit visas can be found here. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. All requests are free of charge. Contain any advertising or promote any services or web links to other sites. You can also exercise theses rights by contacting His Majestys Passport Office/UKVI when such rights relate to your application/service. 2.6. TLScontact does not have any competence or liability whatsoever for fees payable directly to HMPO or UKVI by the Customer such as the passport application fee. JavaScript seems to be disabled in your browser. You can contact us on the following number: +23417002040. For personal data concerning TLScontact specific services/processing (TLScontact acting as a data controller) A valid e-mail address. We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. All rights reserved. We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require. All e-mails from the system will be sent to this address. 11. Separate guidance is available for travellers entering Wales, Scotland and Northern Ireland. Breach of the Terms of Use TLScontact reserves the right to cancel or refuse any Service order in the event of a pending dispute with the Customer regarding the payment of a previous order. The Customer is reminded that the personal data requested from the Customer is strictly required for the purposes of processing the Customers request for Services which may include, such as set forth in clause 1 here above, the purpose of registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the collection and processing of your passport application, the collection of your DNA sample, the collection and processing of your biometrics enrolment. HOW DO WE COLLECT YOUR PERSONAL DATA? Victoria Island, Lagos, Nigeria. Complete your application form 7.2 TLScontact is not authorized to take part in the UKVI/HMPO decision-making process regarding your application and accepts no liability regarding the decisions made by any of these institutions. We review our retention periods for personal data on a regular basis. Further legal action against you; Business interruption, loss of anticipated savings; The Customer acknowledges that he or she has read and understood these Terms of Service and agrees to abide by them, without any reservation, either by checking the relevant box before submitting the Service order online (TLScontact Centre). By applying for a Passport or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. 7. Our Security Notice, which sets out information about security rules to be followed at our Application Centre; This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice. Cancellation rights If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. ; TLScontact is an official service provider to His Majesty Passport Office (referred to hereinafter as HMPO) and to the UK Visas & Immigration authority (referred to hereinafter as UKVI) for the purpose to ease the collection of your British passport application and/or your overseas British citizenship biometric enrolment (referred to hereinafter as OCBE). If you need to travel urgently, please contact UKVI for assistance. Will be kept secure and confidential; Please do not attend our centre until you have been invited to do so. The purchase shall not be deemed final until TLScontact has sent the Customer email confirmation of receipt of the order and has received full payment of the fee for the Service, where such payment is required. 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